Bom Paper

Understudy IDENTIFICATION NO MULTIMEDIA UNIVERSITY SECOND TRIMESTER FINAL EXAMINATION, 2009/2010 SESSION BOM 2O64 †QUALITY AND OPERATIONS MANAGEMENT (All Sections/Groups) DECEMBER 2009 a. m. †a. m. (2 Hours) INSTRUCTIONS TO STUDENT 1. This Question paper comprises of 9 pages with TWO SECTIONS. 2. Endeavor ALL inquiries in Section An and B. The imprints for each question are given. 3. Answer Section An in the OMR Form gave, and answer Section B in the Answer Booklet gave. BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 SECTION An Answer ALL inquiries in this segment. 40 Marks) 1. Assembling work sent to different nations is called: __________________. A) cut back B) redistributed C) internationalization D) vertical coordination E) pioneering transport 2. Creation frameworks with modified yields ordinarily have moderately: ____________. A) high volumes of yield B) low unit costs C) high measure of particular gear D) quick work development E) gifted specialists 3. Whi ch of coming up next isn't underlined in a lean creation framework? A) falling costs B) great C) specialist contribution D) persistent improvement E) consumer loyalty 4.Which of coming up next isn't an advantage of utilizing models in dynamic? A) They give a normalized organization to breaking down an issue. B) They fill in as a predictable instrument for assessment. C) They are anything but difficult to utilize and more affordable than managing the genuine circumstance. D) All of the above are benefits. E) None of the above is an advantage. 5. Which of coming up next isn't a progressing pattern in assembling rivalry? A) globalization B) quality improvement C) adaptability and dexterity D) large scale manufacturing for economies of scale E) mechanical advances . Item structure and decision of area are instances of ______________ choices. A) key B) strategic C) operational D) client centered E) plan Continued†¦ TPK page 1 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 7. An efficiency increment in one activity that doesn’t improve by and large profitability of the business isn’t:__________________. A) compelling B) proficient C) politically legitimized D) gainful E) monetarily supported 8. Which of coming up next is valid? A) Corporate procedure is molded by utilitarian strategies.B) Corporate crucial formed by corporate system. C) Functional systems are formed by corporate technique. D) External conditions are molded by corporate crucial. E) Corporate crucial molded by utilitarian systems. 9. The outer components of SWOT examination are: ___________________. A) qualities and shortcomings B) qualities and dangers C) openings and dangers D) shortcomings and openings E) qualities and openings 10. For an association to develop their piece of the overall industry, they should: _______________.A) promote utilizing multi-media B) bring down their costs C) satisfy least guidelines of agreeableness for their items or administrations D) set up a web site E) widen their statement of purpose 11. A disservice of worldwide groups for item configuration is that:_______________. A) Customers may have various needs in various nations B) The item planned may have expanded attractiveness and utility C) The decent variety of a universal group might be a disadvantage D) Ease of up close and personal gatherings is missing since individuals are found wherever E) Technology permits steady contact with colleagues 12. One stage that isn’t part of administration lueprinting is: _______________. An) Eliminate limits for the administration and settle fair and square of collaboration required B) Identify and decide the succession of client and administration activities and associations C) Develop time gauges for each period of the procedure D) Understand the time changeability included E) Identify potential disappointment focuses and build up an arrangement to limit them Continued†¦ TPK page 2 of 9 BOM 2064 QUALITY AND OP ERATIONS MANAGEMENT DECEMBER 2009 13. The way toward destroying and reviewing a contender's new or amended item to gather structure thoughts is called: ____________________.A) plan by impersonation B) item investigation C) figuring out D) benchmarking E) dismantling 14. Which of coming up next is an issue that fashioners must consider in item and administration structure? A) lawful, ecological, and moral issues B) unwavering quality C) normalization D) scope of working conditions E) the entirety of the over 15. A conventional method to record client prerequisites is: __________________. A) customer studies B) quality capacity organization (QFD) C) center gatherings D) Delphi procedure E) deals/advertising network 16. Which of coming up next isn't an objective of flexibly chain management?A) less providers and long haul relationship B) little part estimates C) on time conveyances D) most reduced conceivable transportation costs E) conveyance regularly to the spot of utilization 17. M erchant examination has the best potential for reserve funds for things which have: ____________________. A) minimal effort per unit B) low yearly cost-volume C) significant expense per unit D) high yearly utilization E) high yearly cost-volume Continued†¦ TPK page 3 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 18. Which of coming up next isn't valid for seller examination? An) It includes an assessment of the capacity of bought parts or crude materials.B) Its motivation is to diminish costs or potentially improve execution of bought merchandise or administrations. C) It is generally performed just occasionally. D) Representatives from structure and tasks may work with buying. E) If enhancements are recognized, buying actualizes those that buying concurs are supported. 19. Which of the accompanying would not normally be a primary factor in choosing a merchant? An) area B) value C) quality D) stock turnover E) merchant administrations 20. Which of coming up next is a piece of the buying cycle? (I) Purchasing chooses a provider. II) Orders from merchants are gotten. (III) Purchasing gets a demand. A) B) C) D) E) II and III I, II, and III I just I and II I and III 21. An activities procedure for stock administration should progress in the direction of: _________. An) expanding parcel sizes B) diminishing part measures C) expanding security stocks D) diminishing help levels E) expanding request amounts 22. Which one of coming up next isn't commonly a determinant of the reorder point? A) pace of interest B) length of lead time C) lead time inconstancy D) stockout hazard E) buy costContinued†¦ TPK page 4 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 23. The fixed request interim model would be well on the way to be utilized for this circumstance: An) An organization has changed from large scale manufacturing to lean creation. B) Production is done in groups. C) Spare parts are requested when another machine is bought. D) Gr ouping requests can spare transportation costs. E) none of these 24. The entirety of coming up next are potential explanations behind utilizing the fixed request interim model with the exception of: ___________________. A) Supplier arrangement energizes use.B) Grouping requests can spare in transportation costs. C) The necessary wellbeing stock is lower than with an EOQ/ROP model. D) It is fit to intermittent checks of stock levels as opposed to nonstop observing. E) Continuous checking isn't handy. 25. The requirement for security stocks can be diminished by a tasks technique which: A) builds lead time B) expands lead time changeability C) builds part estimates D) diminishes requesting costs E) diminishes lead time inconstancy 26. The thorough methodology utilized in JIT frameworks to manage quality incorporates: ________________.A) structuring quality into items and procedures B) demanding merchants give excellent materials C) making laborers answerable for delivering great D) A, B and C E) 100% investigation of crude materials, work-in-process and completed merchandise 27. Which of coming up next isn't an advantage of little part estimates in JIT frameworks? An) In-process stock is extensively less. B) Each item is created less every now and again. C) Carrying costs are diminished. D) There is less mess in the work environment. E) Inspection and revamp costs are less. Continued†¦ TPK page 5 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 28.Which of coming up next isn't normal for preventive support in JIT frameworks? A) keeping up hardware in great working condition B) supplanting parts when they are worn however before they bomb C) laborers keeping up their own gear D) dispensing with provisions of extra parts to diminish capital venture E) seeing breakdowns as an open door for development 29. The Kaizen Philosophy applies to: _______________. An) Employee improvement B) Safety stock C) Waste D) Supply Chain Management E) MRP III 30. An activities methodology toward the JIT theory of creation ought to perceive that JIT: __________________.A) is generally appropriate for non-dull assembling B) can't be executed successively C) requires a discount duty from the beginning D) may give an upper hand E) the entirety of the above SECTION B Essay and Calculation Questions: Answer ALL THREE inquiries. (60 Marks) QUESTION 1 The senior supervisor of a structure materials creation plant feels that the interest for plasterboard shipments might be identified with the quantity of development grants gave in the nation during the past quarter. The director has gathered the information appeared in Table 1. 1. a) Review the disperse chart (Figure 1. ) to see whether the information can be agreeably portrayed by a direct condition. b) Determine the direct relapse condition for the information [2 marks] [15 marks] c) Determine a point gauge for plasterboard shipments when the quantity of development licenses is 30. [3 marks] [Total Ma rks = 20] Continued†¦ TPK page 6 of 9 BOM 2064 QUALITY AND OPERATIONS MANAGEMENT DECEMBER 2009 Table 1. 1 Construction Permits (X) 15 9 40 20 25 15 35 Plasterboard Shipments (Y) Shipments Y 18 16 14 12 10 8 6 4 2 0 10 20 30 40 50 Permits X 6 4 16 6 13 9 10 16 igure 1. 1 QUESTION 2 a) What are the standards hidden TQM